ModernEyes Optometrists is committed to protecting and preserving the privacy rights of our patients.

ModernEyes Optometrists collects information from our patients in the course of providing optometry services and products.

ModernEyes Optometrists is bound by South African law and privacy principles. This policy sets out how ModernEyes Optometrists treats personal information of our patients. It is available to all members, staff and the public, free of charge and further information on our information handling processes is available on request.


ModernEyes Optometrists collects and uses personal information of patients to provide eye care and related health care needs. The specific uses to which ModernEyes Optometrists puts patients’ personal information include to treat, coordinate and implement care plans for the treatment of eye care or related health care needs. Generally speaking most personal information is collected from the patient.

The type of information ModernEyes Optometrists collects about a patient includes:

At the time of the appointment: name and contact details to make the appointment.

At the time of the consultation: Patient’s name, address, date of birth, email address, gender, spoken languages, eye disease history including family eye disease history. The information collected will be relevant to the clinical needs of the patient.

At times patient information is acquired through a third party, such your medical aid. This information only relates to eligibility for services provided by those bodies, and is not used except in office, for third party billing procedures.

Use and Disclosure of information

ModernEyes Optometrists will use personal information to provide an eye care related service or product.

ModernEyes Optometrists may disclose personal information about patients to third parties for the purpose for which that information was collected and also for related purposes that could reasonably be expected by the patient.

Clinically relevant patient information may be shared with other relevant health care practitioners for example, a referral to an ophthalmologist or General Practitioner with the patients consent.

Patient information may also be used to contact the patient to inform them about the need for a check-up or practice relocation. A patient may elect not to be contacted in this matter if they so wish.

Information may also be required to be released to courts, tribunals or regulatory authorities as agreed or authorised by law. In most cases this will require a court to order the release of the information, although information may also be released when the optometrist believes that this is necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health and safety. Some information, such as the patient’s identity and the type of consultation provided, may be released in order to allow medical aid benefits to be claimed.

Data quality

ModernEyes Optometrists will take reasonable steps to ensure that the personal information we collect from patients is accurate, complete and up-to-date. When a patient informs the Practice of any inaccuracy, it will be corrected as soon as possible.

Data Security

ModernEyes Optometrists will take all reasonable steps to ensure that the information we hold about a patient is protected from misuse, loss and unauthorised access, modification or disclosure.

Record cards are kept for each patient. The only people who have access to patient records are the optometrists involved in the care of the patient, and practice staff, who need access for purposes such as optical dispensing and billing. No unauthorised persons are permitted to access the records.
Practice staff are bound by confidentiality clauses in the terms of their employment.

Access to and correction of personal information

Patients may request access to, and ask ModernEyes Optometrists to make corrections to, the personal information that Practice holds about them.

ModernEyes Optometrists will, on request, provide a patient with access to his or her personal information, unless there is an exception which applies under relevant privacy laws. If we refuse to provide access to the information, we will provide reasons for the refusal and inform the patient of any exceptions relied upon.

Under some circumstances, the Practice may refuse to provide access to the information held about a patient. This will only occur where releasing the information would pose a serious threat to the health of the patient or another person, would unreasonably impact on the privacy of another person, would interfere in legal investigations or other proceedings, or would otherwise be illegal.

The physical/electronic record and the intellectual property contained in it remain the property of the optometrist and/or the practice at all times.

Sensitive information

ModernEyes Optometrists will not collect sensitive information about the patient without the patient’s consent, except where collecting such information is required by law, or where the patient (or their representative) cannot give consent and the information is needed to provide a health service to the patient or to reduce a threat to the life or health of another person.

‘Sensitive information’ is defined as information about a person’s health, their racial or ethnic origin, their political, religious or philosophical beliefs and affiliations, their membership in professional or trade associations or unions, their sexual preferences or practices, or their criminal record.